Care and Repairs

The computers we specify are high quality robust devices. They are subjected to heavy use and frequent transportation  so they need to be well cared for in order to achieve a long service life.

Rule Number 1 Backup! Backup!

Your data is the most important part of your computer and should backed up at least once a week.

Backup for  an SSD Drive (Macbook Air and Retina Macbook Pro) is absolutely critical.  If an SSD drive fails there is little chance of retrieving data.
Apple Computers has a back solution called Time Machine.  Easy to set up and use.

Causes of Damage

The most frequent cause of damage is liquid spills. We advise students to keep liquids far away from their computer and never consume a drink while using it. Spilling a drink over the keyboard will damage the computer to the extent that it could be a write off.

The second most common cause of damage we see are smashed screens and damaged cases caused by dropping or standing on the computer. This type of damage can be expensive to repair. Never put the computer on the floor, and if the computer is in a bag be careful with the bag.

In one case a computer was destroyed by glitter which had got inside the case. Glitter is metallic and is harmful to the computer.

More minor damage we see includes:

  • Trackpads pushed in from being pressed too hard.
  • Keys broken off.
  • Hinges damaged from having heavy objects stacked on the computer and some form of twist force applied.
  • Some plastic covers cause damage to the case and hinges
It is good to restart your computer at least once a week.

Repair Process

When a problem occurs the computer needs to be taken to the eLearning Office at school first. The school has a priority service with an approved Apple Repairer who gives us a reduced charge rate and often does smaller jobs free of charge.

The school has a supply of loan computers that students can borrow while a repair is completed. The hard drive (or data) from the student computer is transferred to the loan computer so that all the user data is available on the loan computer. This process only takes a few minutes, so student downtime is minimal.

Please email if a repair is required.

Battery Care and Computer Storage

Click here for  Battery Information and Care (from Apple)

There are a number of charging cabinets around the school where students can leave computers when they are not in use. The largest charging cabinet has a security camera. There are also desk spaces with chargers. We encourage students not to bring their own computer chargers to school. We ask students to leave their computer on a charger at home every night so they arrive at school with a full charge every morning. A fully charged computer should make it through an entire school day. Computers can be used while charging.

Tips for conserving battery power:

  • Shut down the computer every night, rather than just closing the lid
  • Quit Applications that are not in use
  • Don’t leave CD’s or DVD’s in the optical drive when they aren’t being used
  • Keep Bluetooth turned off
  • Only run the screen at full brightness when necessary
  • Use your computer at home with the power plugged in